Essential Skills Training Package
eVital’s Essential Skills Training Package is a group of training courses designed to equip your employees with the essential skills necessary to succeed. Improve your workforce productivity and effectiveness today. By purchasing this package, you save 10% on the cost of purchasing the included courses separately.
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Or purchase the Essential Skills courses individually.
Individual Essential Skills Courses:
Attitude Is Everything:
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Increase productivity, morale, and cooperation in your company today. This course teaches employees the importance of appropriate conduct and its contribution to individual and collective success. Topics include:
- The contagiousness of attitudes, self-fulfilling prophecies and perceptions
- Positive words and images
- Positive vs. negative choices
Workplace Communication Skills:
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Communication is the key to business success. This course teaches employees to effectively exchange needs, visions and ideas. Topics include:
- Non-verbal, verbal and written communication mistakes
- Secrets of a successful communicator, winning negotiations, planning presentations and business meetings
- Cross-cultural communication, technology in communication, and ethics in communication
Customer Service Skills:
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The customer always comes first. This course illustrates the methods of putting this theory into practice. Learn the key elements of customer service and improve customer satisfaction and retention on every level. Topics include:
- Phone-based customer service
- Email-based customer service
- Managing customer expectations
Daily Best Practices:
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Team success starts with individual success. This course teaches employees how to make their daily routines more efficient and effective. Topics include:
- Importance of hygiene, dressing for success
- Communication breakdown and office politics
- How to stay focused on your success plan
Organizational Skills:
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You need to have a plan. When time is managed efficiently and proper processes are in place, optimal workflow can be achieved by anyone. Topics include:
- Taking control of your workspace, scheduling your day, prioritizing tasks
- Delegating, multitasking, eliminating time wasters, tackling procrastination
- Setting goals and stress reducers