Checklist: Assisting Layoff Survivors
Note: HRTools.com gratefully acknowledges June Seroka, Senior Human Resource Specialist with Administaff, for contributing to the content of this checklist.
In difficult economic times, or in down business cycles, some employers shed jobs to help reduce costs. Employee layoffs are painful for everyone, including those employees left behind—the ‘survivors.’ In order to minimize business disruptions, and to help advance employee morale during down business cycles, managers and supervisors will want to assist ‘layoff survivors.’
A top priority following a layoff is re-engaging employees. Managers and supervisors will increase the likelihood of successfully re-engaging their employees by using the following checklist as an aid:
- Understand four key elements as drivers of engagement—
- Build confidence in the organization and leaders.
- Instill optimism for the future.
- Care about employees (i.e., work and life balance, ensuring safety, supporting their communities, etc.).
- Train the survivors to keep the business running and serving customers.
- What management can do for layoff survivors—make sure messages are clear.
- Leaders are a source of reliable, consistent information, communicating why, when and how the changes will be made.
- Leaders are working to re-establish confidence in the viability of the organization and setting up support systems to help cushion work-related stresses.
- Management should be visible—top leaders and managers need to be visible, accessible and part of the communication process. In this effort, they will:
- Gather information and make strategic plans.
- Conduct employee polls and focus groups in order to measure changes in employee attitudes and identity important issues. Individual managers can do this informally.
- Talk to employees in small groups and on a one-on-one basis.
- Aggressively get staff on board again, one at a time.
- Managers go out of their way to renew the on-boarding process; as though everyone who remains (after a layoff) is brand new.
- Remind all employees of the organizational and team missions and their related roles.
- Process ‘survivors’ into their new positions. Also, engage employees in a process-improvement discussion because they want to know how the work gets done.
- Managers assess what needs to be done, as well as who has the best skills/talent and the time to get it done.
- Equip employees to do more with less in attempts to meet and exceed customer needs.
- Communication is a key component. Communicate to facilitate getting the work done.
- Allow employees the time to grieve, and managers will want to also consider the following:
- Remain in touch with employees and give them opportunities to air their feelings about the layoffs or downsizing.
- Encourage a culture of openness and honesty.
- Communicate details about an Employee Assistance Program (EAP), if one exists.
- Look for signs of depression or heightened anxieties. Employees may experience feelings of guilt over their friends/co-workers losing their jobs. They may feel badly because they were spared, and they may show signs of stress related to uncertainties about their own jobs, which can include a lack of sleep, etc.
- Be aware that productivity issues may surface.
As a final note: Layoffs can be an emotional and traumatic time for everyone. Managers may be faced with employees displaying grieving symptoms, such as increased absenteeism, complaints and unwillingness to work additional hours. They may also find that employees indicate less confidence and trust in their employer. In essence, then, managers have a distinct challenge in helping their surviving employees become re-engaged in the workplace. When they understand their employees’ feelings, and they have a plan for helping them cope, managers usually will find that employees are more likely to heal, recover and become more committed and productive.
<p>Employee layoffs are painful for everyone, including those employees left behind—the ‘survivors.’ Managers and supervisors can take positive steps to help advance employee morale during down economic times. </p>
Checklist: Assisting Layoff Survivors
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