How can you bring closure to a workplace investigation?

Unfortunately, not all complaints are easily resolved. Even in difficult situations, however, it is important for HR to bring closure. HR should bring the complaint to some formal conclusion through investigation and communication with all parties involved. The steps in the process and the final resolution should be documented.

At the very least, HR should:

• Reemphasize to all parties involved in the complaint the employer's prohibition of harassment and discrimination in the workplace.

• Document that a complaint was received and an investigation took place, but that it could not be determined if inappropriate conduct actually occurred.

• Reassure the complaining employee that he or she will be protected from retaliation and urge him or her to immediately report any future incidents.

• Advise the accused employee that everyone is expected to comply with the organization's policies.

Of course, there is no guarantee that the victim will not take the complaint to a lawyer, the EEOC, a state agency, or a union grievance authority. But taking steps to resolve the complaint will put you in a much better position to explain the organization's position should the need ever arise.