Employee Engagement May Also Increase Employee Frustration
Study after study has shown that an engaged workforce is considered desirable in any organization and leads to greater productivity and profitability. Engaged employees are those valued people who invest themselves in their work and are committed to performing at a superior level. In short, employee engagement can yield numerous benefits for individuals and organizations. There seems to be no downside.
However, Thomas Britt, an industrial-organizational psychology professor at Clemson University, cautions there are some limits to employee engagement that managers should consider.
Barriers to peak performance
Engaged workers are highly attuned to aspects of their work environment that will either facilitate or thwart their job performance, said Britt. If they are not getting the resources they feel they need to perform at their best, their engagement may be diminished.
Barriers to engaged workers’ peak performance may include:
lack of budget and equipment support,
access to important information,
work overload,
unclear objectives and goals, and
assigning employees tasks that don’t fit their training.
Employees seek clarity and control in job performance. "We found that employees were more engaged when their leaders provided clear guidelines for job performance, which gave the employees a greater feeling of clarity and control over what they were supposed to do," Britt said. "The benefits of employee engagement can be squandered if leaders do not position employees in roles that match their skills and provide the workplace supports they need to carry out their responsibilities," he said.
These are critical times for managers, said Britt, citing the economy and organizations’ efforts to trim costs. Managers need to balance the high sense of urgency their bosses put on them-to do more with less¬-with motivating and keeping their employees engaged in their work and in the organization.
This becomes more important when workforces are reduced and employees are asked to increase their work output, especially work that reaches beyond the scope of their jobs and their capabilities.
Without it, frustration and turnover result. Britt’s research shows engaged employees are likely to become frustrated and dissatisfied, and may blame their supervisors if they do not have the systems and support necessary to be effective. Given the higher proactivity and energy levels of engaged employees, this frustration could lead to turnover as they begin to look for more supportive work environments. "The ones who stay behind may well be the ones who just don’t care," said Britt.
It would seem, though, that with job security at a low level, workers should just be happy to have a job despite the challenges in getting their jobs done effectively, said Britt. That doesn’t seem to ring true, however.
Of course, when the economy is experiencing a general downturn, it may be unlikely that engaged employees low in organizational commitment can find another position. But, if they do have the opportunity to change jobs, Britt says they will. Thus, managers who fail to position employees to be effective in their roles and provide organizational support may lose their most talented and energetic people.
Work overload disproportionately affects engaged employees. Another limit to engaged employees is work overload, which can lead to lower levels of morale and job satisfaction. In other words, says Britt, the workers who care most about their work feel they are not performing to their full capability because they have so much to do that they cannot do anything well.
One obvious consequence of this, said Britt, is burnout. Highly motivated employees are willing to go beyond the call of duty to help the organization, but when temporary overload continues and they repeatedly fail to meet their own high expectations, their motivation becomes directed at locating other job possibilities, leaving the organization at risk of losing key talent.
Britt draws a sharp distinction between employee engagement and organizational commitment. "They are not necessarily the same," Britt said. Engaged workers are more likely to place importance on being able to perform well because their performance matters to them ahead of corporate loyalty, he added.
Source: Society for Industrial and Organizational Psychology, www.siop.org.
Reprinted with permission. © CCH
(Submitted May 2009)
<p>Study after study shows that an engaged workforce leads to greater productivity and profitability. However, managers who fail to position employees to be effective in their roles and provide organizational support may lose their most talented and energetic people.</p>
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